An absolute disgrace of a company. Flights got cancelled 8 weeks ago due to the initial virus outbreak. Provided nothing but terrible customer service with continued lies, despite all charges being wavered they continually tried to charge fees.
Then promised a full refund of everything paid, took 8 weeks to get and low and behold, they still deducted from this. Completely lied again and acting immorally.
Dealt with a customer advisor called Muj who constantly lied and made up statements in regards to t&cs. Lied about the cancellations from the flight company. Lied about statements in regards to the virus. He was continually rude and unprofessional throughout the whole experience.
DO NOT BOOK WITH THIS COMPANY. Its not worth saving a few quid to book with this through SkyScanner, just go with a trusted company.
4 years ago
Travelup has a
3.9
average rating
from
3,301
reviews
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