Booked with them and despite this pandemic they have not resolved our claim issue. My sister in law booked and they have come back saying they will give us some of the money back. A partial refund. They refuse to refund us the full amount and are blaming qatar airways. However someone else who booked the exact same flight as us got a full refund. This was despite the flight being non refundable as the pandemic is not a usual situation. The service has been poor and so far no closer to getting our money back. When things go back to normal do not use this company.