Due to the Corona virus we recently had to cancel our trip to Monterey due to our physicians advise and government issued travel restrictions regarding non-essential travel. As you guys are aware the Corona virus was something that none of us expected. Most major Hotel and airline chains made adjustments to their individual booking policies to give their clients extra peace of mind during this period. They waived change fees and offered full refunds on all reservations even those described as Non-Cancellable. Travel Up did not refund any of our fees despite the unexpected events. In addition I tried calling on several occasions to speak with a representative and did not get a live person. Very unprofessional. I do not recommend using this site.