Not happy with this company. Having booked flights which are cancelled due to the current situation, Travel Up are refusing to fully refund the cost of the flights. In fact they are trying to reduce the amount refunded by £200 and saying that the refund will not be paid for 7-10 weeks. This is an absolute disgrace. I have used this company before and thought they were reputable. Clearly they are not interested in their customers, despite British Airways offering full refunds and vouchers on their website. Having not accepted their unreasonable request, they are now not responding to my emails. I would not recommend using them, plenty more companies out there who are doing the right thing.