DO NOT RISK YOU MONEY with this swindling company as it will only bring you pain and hassle which they should not be rewarded for! I booked a return trip to Geneva for early April through Travelup with British Airways that was cancelled by the Airline due to grounding their flights because of COVID 19. I have tried to speak with Travelup, sent several e-mails that were ignored and then used their recommended enquiry form twice to no avail. I reached out separately to BA who were very responsive and sympathetic and who informed me they have refunded my ticket but this had to go to Travelup. Since then and a further enquiry form calling this out there is still no communication from them apart from the generic FAQ e-mail which appears to be trying to discourage applying for refund via my credit card who I also spoke with and was advised they can pursue the refund if I wish two weeks after the flights if Travelup still have not responded. Screwing your customers during this crisis is not a long term sustainable business model especially when we know the airlines gave our money back to you! Being a UK company based in Berkshire means you can't hide so don't be surprised once the lockdown is revoked when angry customers turn up to expose your lack of business ethics. Do the right thing and pass on the refunds!