I have used TravelUp several times in the past and have been extremely happy with their support and communications. Whilst I realise the current situation is unprecedented, I am disappointed that I have heard nothing from the company. We flew out from Gatwick on 10th March, and BA informed me in April that our return flights to the UK on 29th May were cancelled and that I was entitled to full refund or replacement flight - however I can only do this through TravelUp. We are in the dark as to when we will be able to return to the UK, and unable to plan. We do not know what options are open to us and are unable to contact TravelUp - we did not receive a receipt for the online form we completed. Please help