This is a review for Stephen Neil who is a customer service agent working for Travelup. After a 2 hour and 10 minute call today and lots of being put on hold, Steven did what I asked of Travelup and managed to get my cancelled flights with Emirates changed to a different date with only a £20 charge in total for 2 tickets. He was exceptionally polite, patient and understanding of our situation and true to his word even rang me back 15 minutes after our call and stayed on the line to me to make sure I had received my ETickets and also asked me to check with Emirates website also to see that my itinerary was confirmed. Despite all the wait and frustration I have had trying to get this sorted the 2 hour or more phone call today was worth it and I can honestly say for the way Steven handled the call he is a credit to Travelup