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Crap Service
My flight was cancelled 4+ weeks ago and travel up still haven’t contacted me. I’ve filled in the form which has now disappeared. I tried to call, no answer. I tweeted 12 times- no answer. 3 weeks ago I got a message (i messaged them 5 times) on Instagram that They would call me. They didn’t. My family are now rebooked through BA and have been for 4 weeks and I’m not. Will they contact me to rebook? Should I rebook and pay again - with the airline? Will they actually refund me? I didn’t want to cancel, I just wanted them to change the dates. Not difficult for a travel agent. This is really stressful and this company have not performed well at all. Don’t book with them. Save yourself the hassle. .....
4 years ago
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Travelup has a 3.9 average rating from 3,303 reviews

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Alice, Customer Support

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