DO NOT BOOK WITH THIS COMPANY. Like many others we were drawn to TravelUp through a website comparing prices of different flights. TravelUp appeared to have lots of positive reviews and good prices so we booked our flights with them. I now note that most of the positive reviews include no description of the actual service provided by TravelUP. Unfortunately, the flights were cancelled due to Covid-19. TravelUp did not inform us about this, we found out through the airline. Instead they closed their telephone lines and communicated poorly via email. Additionally, they changed their terms and conditions retrospectively to add an administration fee to process refunds. Whilst I no have my refund (minus £50) I have learnt to always book direct via the airline or the hotel. By booking with travel agents such as TravelUP you face poor communication, poor service and theft via random administration fees. Never again.