I am myself are angry but I feel sorry for everyone that has booked with TravelUp this year. They have been the worst out of all the travel companies. I booked my flight to Prague back in March for 03/04/20 and I only been refunded my ticket 14th June, only to find £80.03 missing from my refund, what an absolute joke. I've found out they've changed their terms and conditions mid lockdown, it's illegal to charge these fees and the fact they have done this and think they can get away with it. Well I hope no one books with them in the future as their reputation is terrible now.