AVOID THEM. VERY POOR CUSTOMER SERVICE I booked a ticket through Travelup and received an email saying booking confirmation is done and I should receive the e-ticket within the next working day. I did not receive the ticket for three days and I had to phone them more than 5 times to chase it up. After 5 days of booking I received a phone call from someone called Peter saying they cannot issue the ticket due to a technical problem and they are going to refund the money and I should get the refund within three working days. He further said he is going to send me a confirmation email about the refund. After two days I had to phone him back to get the email confirmation. After six days I received the money in my account. Because of this I had to book my ticket through the airline directly and it cost me £50 more. Apart from the financial lost I had to bare I was going through lot of stress and I had to spent my valuable time to call them.