Making money from covid. Have used travel up many times, all good when things go right. Booked flights which were cancelled because of covid. Paid £568.76 Immediately agreed to accept vouchers as intended to book with them again. Heard nothing for ages, so again confirmed vouchers would be acceptable, confirmed this once again by e mail. Recieved an e mail stating they were refunding (no mention of vouchers) payment. They refunded £407.61, which left £161.15 On complaining and waiting again a long time,recieved a further £111.15 No explanation, no apology. Still withheld £50.00 even though we had always agreed to receiving vouchers, this they said would be for full payment. No reply to any e mails now. Son booked same trip for whole family through Netflights, refunded in full, £1662.10 with excellent communication. Daughter booked through. Flysharp, refunded in full, £400.91 Keep receiving generic e mails from Travel up CEO, saying how wonderful they are, no chance of response. Am now in process of taking to small claims court to claim back so called admin fee, as I have proof any additional admin was of their making. Terrible service, will never use again.