I would give this company 10 negative zeros if I could!!! Very shady business practices. I booked a resort through Trivago with this company and no where throughout the booking process do they detail that deposits are non-refundable immediately upon reserving. Im talking even two minutes after booking. I made this reservation and within less than 12 hours the group decided to cautiously hold off on the trip due to coronavirus concerns. It is not until you reserve that you get an email that details their cancellation policy which is not very useful. They are essentially robbing people. I called them immediately and no one answered then received a poorly explained email. When I called back the customer service is horrible, the rep actually lied and said there was no supervisor available and to email them and someone would respond. This company shouldn’t even be in business. Shame on Trivago for associating themselves with this unethical business and making their customers vulnerable to predatory practices. I will stick with Booking.com moving forward. Never had an issue with them bouncing me to shady sites. Stay far far away from this company!