Appalling company - never again would I use them. BA cancelled our flights some weeks ago. Tried every way to contact Travelup - no way of getting though by phone. emails ignored, their own contact forms ignored. Email direct to CEO ignored but then he is very busy trying to blame everyone else rather than sort his own miserable company out. Finally got to speak to someone after a forty minute wait, took all my details and the n said he would have to put me through to another department - after a ten minute wait on hold listening to the glowing adverts about how great this dismal company is guess what phone cut off.. No one phoned me back - what a surprise. Started again today and I finally spoke to a real helpful person. He admitted that nothing had been done over the weeks I had emailed and sent contact forms.He emailed me back to confirm that at last Travelup have submitted a request to BA for a cash refund but don't expect anything for 4-6 weeks and please don't email back for 6 weeks! Add to this Travelup have now introduced retrospective changes to their T&Cs so that they can deduct a fee of £50 to cover admin costs.The worst customer service I have ever experienced.- NEVER AGAIN WILL I USE THIS COMPANY. One star only because I cant give lower grading