i booked a resort in punta cana through travelup july 31, 2 weeks before my trip i decided to call the resort directly because something told me this resort is not open due to covid. when i called the Nickelodean resort they confirmed it has been closed and will continue to be closed until November 1st. travelup kept calling me and emailing me to pay my remainder balance. (to me this is stealing) when i called them back to try to get my refund for the downpayment they said they can not do that because they dont give money back for deposits.my thing is why would you say you have these rooms available when you know you dont that is not ok i have 11 flights allready purchased, now what if i woild have showed up to Punta Cana Nickelodean Resort? what would have happened then?