I ordered a pair of shoes and was sent the wrong colour (white instead of brown). After speaking to customer services they advised me to visit my local store and they would be able to help me. All the store could do was a refund. I wanted the original pair I ordered not a refund, this was a time wasting exercise as I had to pay for parking in town which I do not visit often. I called customer services again and I was asked to send the shoes back (at my expense), I advised I would not be paying to send them back they would have to send me a packing label. Which arrived by email the next day. Whilst I was waiting for the label I emailed customer services to ask them to order me a different pair of shoes (as the original pair I ordered were now out of stock). When I received the new shoes I was shocked to find I had been charged again for postage, I had not received a confirmation of refund (as the new pair were cheaper than old pair). I had to contact customer services again to obtain the refund and then again to obtain the postage refund. Very poor show on their part. This could have been sorted with my original phone call.