I originally ordered some ugg slippers and they were delivered to my home in 4 days. Unfortunately I needed a different size so I returned them in store in Canterbury. The sales person was very efficient in processing my return and re-ordering the new size to be delivered to my home. Over a week later I chased up the order and was told it was still being processed. Another 4 days later I called back to be told that the order had been sent via post office but the person had sent it untracked so it could not be traced and therefore I could not get an update, however they would attempt to trace it and call me back within the hour. The next day, after not receiving a call back, I called again and was told due to a particular store's closure, which the Canterbury store were unaware of, I would not be able to receive my order and I would have to go back into store to receive a refund. I do not live close enough to Canterbury to pop into store so I called head office. Head office did not attempt to replace the product but immediately offered a refund via paypal as the only alternative, which I cross my fingers that I receive - awful experience. I would have preferred the product I bought but they didn't even try.