Subsequent to my first review of Trees Direct I received the email shown below. Does this kind of conduct and professionalism give you the urge to give your hard earned money to this business? "The circumstances regarding the delivery were out of our control, as I did my best explain what happened.-Human error on behalf of the carriers. In our opinion it did not justify your arrogant response and we have been supplying trees successfully too long to be intimidated. You will receive your refund as requested and my sympathies do indeed go to whoever is unlucky enough to agree to supply you." I wouldn't give this business the steam from my coffee.