The trees were great. You can see that they took great care to package them so that they would arrive in the best state possible. HOWEVER ..... the delivery company they use is appalling, such that fragile trees arrive battered having been clearly thrown about in the back of a van by an unresponsive ‘couldn’t care less’ driver, and attempts to flag this to the company by way of constructive feedback falls on very deaf ears; they seemingly do not realise that this is also part of their responsibility. This is the second time I have bought from them - with the same experience (and feedback provided) on both occasions. Customer service is really terrible, and the haughty, rude and dismissive approach will mean that I will enjoy buying my trees elsewhere in future. A great shame really, as this is the easy bit to get right.