We were quite disappointed with Trees for a Change in not being able to deliver what the web site has promoted (misleading marketing). In the "How It Works" diagram, it indicates that trees are planted and the photos & maps are made available AFTER the customer ordered a Tree Gift. This gives a false impression that the photos & maps are of the specific trees that are planted according to the customer order. This message is reenforced in the Personalized Grove of Trees product description: "Online access to photos & information about where the trees were planted". So the customers are not planting a tree or a grove of trees in honor of their loved ones, but are merely supporting the tree planting operation of Trees for a Change in honor of their loved ones. All these about photos and maps have nothing to do with specific customer orders, and have been overly emphasized and are quite misleading. They should merely be described as "here is where we are planting trees right now" and "here is a map of the area" (period).