This was one of the worst experiences on my life. I bought an Osprey Fairpoint bag at 4th of March. At the website it stated that there was a stock in the product and that would be sent so it would arrive at the 7th of March. After a few days they emailed me saying that it would arrive on the 17th. Qhen i tried to contact them, because i needed the bag before the 20th, they didn't know where the item was. But not at their "main warehouse". When i ask clarifications and solutions they just said that they couldn't give me one. Either i canceld the purchase or wait 2-5 days for an answear of the provider. All of this after i said 10 times i needed it urgently! Actually, the online assistant shut the chat down 2 times after i pleaded that they at least tried to call them! Ruuuude! Never, EVER buy from them! This is a sound advice. I will never do that. Try Deporvillage instead.