If I could give zero I would. I have been trying to speak with an agent since early April. I spent £352.99 on a tent which was delivered to the UK in November but first use was March when we took a holiday to Spain, On pitching we discovered 3 small holes in the panels either side of the door. I have sent the information 11 times so far. After several questions and responses on the ineffectual chatbot I am told I will be contacted by email by an agent. This has never happened. They have taken my money and I am left with a defective tent.i know the complaint came 4 months after delivery but I didn’t want to pitch in the uk in the winter. I wrongly trusted that the packaged tent would be fine. More fool me!