If I could give this company 0 stars I would. Absolutely the worst customer service. I ordered a backpack on December 7th and I still don't have it (after 40+ days). They keep sending me a link to track it that DOESN'T WORK and have told me several times, "you will have it soon". I was assured that I would have it a few days after Christmas. Today I waited 2.5 hours to talk to someone in the Chat Box. I was 55th in line. When I had about 8 people in front of me--a message popped up that they were no longer on line. Seriously? I've never seen anything like it. At this point, I just want a refund--but I'm pretty sure I'm screwed. I will NEVER order anything from them again--I hope you do the same.