Doctors are good and professional. Receptionists are rude and unprofessional. I was ordered blood tests by the doctor, went downstairs to ask about the date and time. And the woman at reception firstly said that the system was frozen, then went on and on complaining about people who shouldn’t be booking follow up gp appointments if blood tests were fine (which by the way it was requested by the doctor at my previous appointment), she then told me that a slot for blood tests was available in 2 weeks time and booked me in. Meanwhile a queue was forming ..if she booked me in without continuing complaining about how annoying she was about patients this wouldn’t have been resolved quicker. I mean I understand the frustration but train your receptionist at being courteous and professional to patients. This is the second time I thought I’d rather pay for private tests.