Possibly the least professional and courteous company out there, how this guy runs a business is anyones guess! Robert has a right chip on his shoulder. Either he misunderstands things easily, or blatantly doesn't care about his customer or treating them right. His staff seem alright, but the owner needs to waken up. Indeed orders will go missing that is out of their control, but how they deal with this is the difference. Customer Service goes out of the window. Untruths are told on email (he hates the 'lie' word, probably been called a liar far too often) which I will happily prove via screengrabs should this be questioned. Calling the mobile (how is this a customer service line I don't know) leads to Robert getting stroppy, more misinformation, not listening to the customer and him actually hanging up on me. Wow. How this company is still trading is anyones guess.