Unfortunately I've had a very frustrating experience with this firm. My emails were perpetually ignored, my VAT returns were always last minute leaving me up late at night or cancelling meetings to double check details... I always found savings of 15-20% due to lack of attention to detail on their behalf. If I hadn't have micro managed them I'd have so many HMRC surcharges and would have paid thousands of pounds of additional VAT on non-vatable income! They even forgot to do my self assessment. I left the firm and it took them over a month to forward the most basic information to my new accountant. There used to be a number of other similar reviews like this on their Facebook page but they've not hidden their reviews now which says a lot. I cannot recommend them at all.