Would not recommend Trinity Accountants to anyone.
Service was really good at the beginning, but then went downhill.
At times, had to micromanage and keep contacting Trinity Accountants, otherwise may have been fined by HMRC and Companies House for not submitting legal information on time, such as VAT returns and confirmation statement. On another note, it took over three weeks for Trinity Accountants to forward all the requested information required to the new accountants, which the new accountants had to also follow up.
Trinity Accountants claim to be approachable and friendly. Director Samantha was not truthful, did not keep her word, ignored emails and did not return any phone calls. As a client of Trinity Accountants, was insulted by director Elaine. Wasted work time.
Trinity Accountants have information on their website about staff who no longer work at Trinity Accountants. During the three years of being their client, only one staff member at Trinity Accountants rang twice and that was for something they wanted. The staff didn’t reply to some emails, which required following up and wasted time again.
Agree with the similar reviews which show that Trinity Accountants do not value their client, are not truthful, waste clients time, do not give a good service, ignore emails, do not return calls, do not give a proper explanation, leave some things to last minute, and Trinity Accountants need micro managing.
Do not waste your time with Trinity Accountants.
With so many accountants to choose from, best take time to appoint an accountant or accountants who are truthful, reliable, respond, and know how to deliver professional customer service. You’ll then have more time to focus on what matters to you.