I initially joined triodos because I wanted my money to be doing good in the world even when I wasn't using it. The poor online service and functionality quickly led me to use another bank for my day to day transactions, and I used triodos solely for my savings (which I rarely access). 18 months later, I am now trying to leave triodos, as each time I forget my password, they lock your account and POST a new password to your house - freezing access to your funds until you receive the letter (which has taken up to 2 weeks in the past). My wife is sick of my furious rants every time I try to interact with this bank that seems to have its systems and processes stuck in the 1980s. So I am leaving them (if I can get access to my account again).