Our non-profit has had an account with Triodos for several years. In all that time decent customer service has been a near impossibility (via chat, email or phone). On top of that, Triodos just isn't set up for 21st Century banking, which has made smooth operations really difficult. We are looking for a new bank. It's really sad too, because we definitely value the bank's focus on sustainability and social issues and its commitment to invest in community. After reading the other reviews I think I can say, Triodos, you have done yourself a deep disservice and you tarnish the reputations of other banks trying to "do good." Time for new leadership, at both the board and the executive levels.