I have had a savings account with Triodos for several years because I value sustainability principles and the stability of a bank relying on funds of individual savers not fickle big business investors. BUT have been very disappointed at the process of trying to move from the account I had which had very low interest to the new Tridos saver offering 1% interest. They messed up and did not transfer funds to me on schedule for 30 days so I was in a crisis as the funds had to be there for other essential purchases- in the end it was over 40 days from my initial instruction. Trying to shift to a better interest account within Triodos it was frankly a nightmare. My loyalty and being an existing customer did not seem to be valued at all. It took ages and lots of silly paper work and information had to be sent even though it was information they already had because I was already a customer. The final insult when it was finally sorted was an information pack in the post saying "Welcome to Triodos". Just like all the other banks it seems loyalty means nothing and is not valued.