This company is attempting to do a majority of its business abroad making its ability to provide good customer service impossible. With the need to make an exchange ($33 for me to return the bracelets) due to size, reply emails to check on the delivery status took days and sometimes weeks and eventually 5+ weels to receive bracelets a size smaller that were too small to wear. Upon emailing them back twice to inquire on the should be length of a medium size, there has been no response three weeks later. Bottomline, you're taking a big risk purchasing from this vendor.