I just bought the airplane tickets from trip.com which was my big mistake. I shouldn’t rely on their information on the website at all. I contacted customer service for help. At first they accepted that it was their fault for misleading information that they put on the website and offered me some coin US$50, but I ask them for alternative options. They replied that they will contact me back… then they just ignore me… This website is NOT reliable as advertised. I thought it’s better that other websites. You don’t have to search for more information.. you can get it from their website BUT it’s totally wrong. I regret that I trusted them. I bought most of my family airplanes tickets from them for a long, but I won’t trust them anymore. Other websites are better because they tell you to check for more information before buying.