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RobyNova
I booked a hotel on trip.com website long time ago and for medical reasons couldn’t travel. I contacted the hotel and they told me that they don’t mind to refund me and that I have to talk to xpedia team and they should be able to do it for me. I gave them almost 3 weeks notice and explained all the situation and they told me to contact hotel and ask them for refund as they wouldn’t do it. After almost a week talking to both ends xpedia team weren’t helpful at all they were asking me for my private medical documents and after they told me that they won’t refund me at all and there is nothing that they could do about it. I would never recommend this website to anyone as it is very hard to deal with them the support is really poor and not helpful, just a waste of money and time. Will never use they services again. Very disappointed with this company. Better use booking.com or any other platform but not trip.comfor sure!
1 year ago
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Trip.com has a 1.3 average rating from 195 reviews

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