After reversing a refund from my account these guys ruined my credit score, prevented me from being able to buy my epilepsy medication putting me at risk of having a seizure. I was unable to pay bills, rent or buy food and petrol after they reversed a refund from my account with NO notice leaving me to be negative $1800 all while I was recovering from shingles and in-between jobs. They are STILL refusing to refund me. I cancelled my flight seconds after booking and well within the specified time frame as stated on your website, when I received no notification of my refund or confirmation for the booking even though you had taken the money from my account I contacted your team via phone and was told that the refund has been confirmed and processed. After a couple weeks and no refund or email to confirm the refund was indeed processed I contacted your team again to which they informed me that the refund was processed but my bank put an authorization hold on the payment. I contacted my bank and it turns out that the claims your company made are false and not even possible. When I called you again, your team again said they sent the money and it's the bank who are holding it. At this point you had no issues in refunding the money but it seems you were lying to me that the refund had been processed. After receiving nothing from you my bank opened an investigation and within weeks I finally received the refund. BUT a month later you reversed the refund from my account without giving me any heads up or reason for your decision. My bank investigated again and within 24 hours I had the money back only for your company to again reverse the refund 2 weeks later and sending my bank FALSE information using a whole new booking number and itinerary that I have never seen. The booking number was completely different to what both trip.com and I were using for the past 4 months. Trip.com have now come back to me stating that they can't actually locate my booking or transaction in their system. So how is it that you have submitted this 'evidence' to my bank and took a large sum of money all while not being able to locate my booking?? After all these months how does my booking all the sudden 'disappear'? I bought a second lot of tickets straight after cancelling the previous flights and had no issues with this booking. I don't understand why you would not give me a refund when I still bought tickets straight after spending over $2000. Trip.com is another greedy large corp company that couldn't care less about their customers and their wellbeing, only here to extort as much money as possible. There are thousands of reviews from other customers speaking about Trip.com giving false information and refusing refunds. Please stay the heck away from this company.