We booked a 3-day hotel in Venice and when we arrived were advised that the Pope would be coming and that getting out of St. Mark's Square was going to be impossible. We asked for the third night to be cancelled and the hotel referred us to Trip.com. We have spoken so many times to Trip.com but they won't reimburse us for the third night as we had to leave a day early and they won't even support the cancellation as requested. Frankly, this is the worse service that I've ever experienced. Their reps called me a zillion time just to say they are sorry but they were all useless in resolving the issue. Never again with Trip.com and I better stay away from booking on their site.