If there is zero star and I must give it zero. I booked a flight ticket from Manchester to Hong Kong and I realised I mixed up the departure and destination place after few seconds after my booking. I contacted their customer service immediately and also the airline company. Trip.com said I need to pay around £400 (half of the ticket price for the mistake happened just a minute before) I called the airline company and they said I can get 100% refund if I booked from them but in my case, it only happens few minutes before so it depends on trip.com decision. After two days phone calls and email (sorry I sent 3-4emails but actually no one response and I kept asking their online agent and one of them said I only have to pay £108.8 to cancel my flight. It’s fine I said it’s alright but after that she apologised and said she made a mistake and I actually need to pay £22x for cancellation fee. It is very ridiculous that the price is changing all the times. and I can’t believe a popular travel agency doesn’t have 24hours free cancellation. I was told I can’t even change the passenger name and the itinerary. I agree with what others describe Trip.com “This is highway robbery”. Never use trip.com, never, NEVER! Date of experience: 20 May 2024