Had to cancel holiday due to family death,refused my refund even though I sent death certificate and birth certificate of mine and the person who died.but apparently having the same parents on all forms doesn’t show a relationship connection,was told I was getting a refund to be then told I wasn’t it went back and forth like this for weeks ,was told it was Turkish airlines fault even tho I had screenshots of them saying a refund was fine but had to be done on trip.coms side,because that’s who the booking was down with ,you can’t predict a death ,save yourself the hassle and don’t use ,they advertise hassle free refunds ,gangsters,still no refund