Dear Trip.com, I am writing to express my extreme dissatisfaction with the customer service I received during a recent trip to Denali National Park. While I booked a hotel through Trip.com, I was stranded due to park closures and unreliable communication. Despite numerous calls explaining the situation (phone outages, generator-powered businesses), Trip.com did not offer solutions or address my concerns regarding unreachable hotels or alternate accommodations. After being forced to find alternate lodging with no heat and unreliable electricity, 10 hrs later Trip.com finally agreed to cancel one day of my original reservation, but by then, I was unable to change my train departure. This entire experience was a nightmare, and the lack of assistance from Trip.com was a nightmare. Good prices bad support!