I have bought a flight ticket through Trip.com and the flight got cancelled, after 8 hours of delay. Had one of the worst days of my life. People who bought the ticket off from the airline website were able to get a full refund, immediately, while I had to contact Trip.com and go through their processes. Not once I have imagined that they wouldn't refund it, because obviously everybody got their refunds. It turns out that Trip.com will not make the refund. This is obviously a scam and I will never, ever use Trip.com again. Please keep in mind that all of my friends who bought the same flight ticket through other channels were able to get their refunds right away, while I was being scammed by Trip.com. Never again.