Due to Microsoft outage, many flights were cancelled. I had a hotel booked through trip.com, since they were only a 3rd party, I contacted Hilton directly. Hilton was willing to offer alternative options, but due to trip.com providing false information, email and phone number, Hilton was unable to assist further. Contacting trip.com has been useless, they refuse to update my contact so I can work directly with Hilton, and are unwilling to provide any assistance other than keep their minimal fee for my booking. The SOL approach is enough to say book directly with hotels