Trip.com seems like scam - Please stay away. My experience with them have been horrible in the past 5 days. They have unfair taken the decision not to give be back my despite the issue is from their system error. I am writing to express my frustration and seek urgent assistance regarding a flight booking issue that has resulted in an unfair request for cancellation and rebooking without a refund. On 22nd July 2024, I booked a flight from Manchester to Cotonou through Trip.com, with Air France as the carrier. During the booking process, I encountered an issue on the Trip.com website, which did not allow for two names to be entered as a surname. As a result, I could not accurately enter my name as it appears on my passport. Upon realizing the discrepancy, I immediately contacted both Trip.com and Air France on 22/07/2024 to request a name modification. However, I was informed on the 27/07/2024 that neither company could modify the name, and I was advised to cancel the booking and rebook, resulting in a loss of £1,168.42 and requiring an additional payment for a new ticket. I believe this situation is unfair and unjust, as the issue arose due to a limitation on the Trip.com website. I believe that a solution can be found without incurring additional costs. I kindly request the following: 1. Assistance in modifying the name on my existing booking to reflect my correct name as per my passport. 2. Alternatively, a full refund of £1,168. 42 if the modification is not possible, allowing me to rebook without financial loss.