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Anonymous
I strongly advise against using Trip.com for any travel bookings. My experience with this company has been nothing short of a nightmare. They are deceitful and untrustworthy, taking your money without delivering on their promises. Due to medical reasons, I was unable to travel. Trip.com deliberately misadvised me on the situation. They asked me to collect a number of documents about my condition, which I did and uploaded everything they asked for. Only then was I told there was nothing they could do and that I needed to take it up with the airline directly. I attempted to do just that, but the airline’s policy is that if I booked through an agency, I would have to resolve it with the agency. Trip.com knew this but still tried to pass responsibility on to the airline. Moreover, they advertised extra luggage allowance for an extortionate price only to keep the money for themselves. When trying to board the plane, I found out that the fee was not paid and had to pay again. When I confronted Trip.com about this, all they said was that they were waiting on a decision from the airline. The problem was not with the airline; it was with Trip.com trying to keep the money for themselves. This obviously infuriated me to the point I was almost denied access to fly home. Their customer service is a joke, consistently dodging and hiding instead of addressing the problem. They rely on convoluted policy wording to escape their responsibilities, leaving customers frustrated and out of pocket. Trip.com operates like criminals, refusing to provide refunds or assistance when they clearly fail to deliver the services you paid for. Save yourself the headache and book with a more reliable and honest travel agency. Trip.com is not worth the risk.
5 months ago
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Trip.com has a 1.3 average rating from 195 reviews

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