Horrible experience with trip.com they are absolutely dodgy, they are playing up with me for over 2 weeks as i had to cancel my flights due to Covid. My other connecting flights and the return flight that I had booked directly with Qantas were refunded within a couple of days and no questions or documentation required but trip.com keeps asking for the proof even proof of purchase that I had made directly on their apps. They blame it on the airline wheras qantas has no issues whatsoever with refund. They are just scams and once they got your money, forget about it. Customer service plays hide and seek and keeps saying they call you back and never do. These people should be reported for fraud.