Absolutely dreadful customer service! A property was booked for 7 people (from 3 different families) as accommodation for a wedding, with confirmation emails being sent up until the day of the booking. After driving 7 hours to the property, we called to find out more check-in details (a private property with lock box) and were told we couldn't check in or stay in the property. They couldn't provide alternative accomodation and were not willing to help us. After a month of using the chat feature, over 40 emails and pointless calls, they are not providing the refund of the initial property, price difference in booking price for new property and compensation (all promised over the phone and in writing). We have submitted our bank details 5 times via links sent through email which they claim are incorrect. They are refusing to escalate it further and claim that if Visa or Watchdog get in touch it will be only with their social media team. Completely incompetent and unhelpful. This has caused horrific stress for us and disturbed a wedding, family holiday and general day-to-day life. We are still in the same position and have lost out on a lot of time and money.