Unacceptable Service Leading to Missed Flight (Batik Air Malaysia OD191) I am extremely disappointed with the experience I had with Batik Air Malaysia on flight OD191 from Kuala Lumpur to Perth on 08 October 2024. My flight was scheduled for 00:05, and I arrived at the gate at 11:35, well ahead of time. However, upon arrival, the staff at the gate informed me that my name was not on the system, and they needed to conduct some checks. I patiently waited for 30 minutes at the gate. Eventually, a gentleman confirmed that my details were indeed in the system, but he then informed me that the gate had closed, and I would no longer be able to board the flight. This was completely unacceptable after I had been waiting for so long due to their delay and error. Following this, I was told to go to the service desk to speak to a manager. Upon arrival, I could not find the manager, and the lady at the desk was incredibly rude and disrespectful. She informed me that the manager had gone home and if I needed assistance, I would have to go to another level. To make matters worse, when they realized I had booked my ticket through Trip.com, they began criticizing the company, claiming they don’t work with them and suggesting I should have booked directly through their website. After all this hassle, neither Batik Air nor Trip.com offered any assistance in booking me another flight or providing accommodation for the night. Both companies failed to take responsibility, leaving me stranded. This is absolutely disgraceful customer service. I strongly advise against using Batik Air or Trip.com. Their lack of professionalism and care for their customers is appalling. Avoid them at all costs!