We were recommended to this hotel 景里亿宿 when we booked our trip to Lijiang Yunnan China via Trip.com planner. When we arrived we discovered that the hotel is undergoing renovation works. Neither did Trip.com or the hotel informed us before hand and we were being arranged into a room type which is not suitable for family, ie duplex with a bath tub in the middle of the room plus one needs to sleep on a sofa bed. We were not informed beforehand on the room change as our original booking is a room with 2 double beds. The hotel staff just said that that’s the only available option for us and it’s an “upgrade”! We booked the hotel with breakfast but were told the hotel staff preparing breakfast was on leave and there will be no breakfast! Worst of all, the hot water became intermittent during shower and the next day there were no water supply at all when we return from our day activities. The hotel staff was not apologetic at all amidst all these. We decided to shift to another hotel as we were totally disappointed with the service. Trip.com arranged us to another hotel after we made a serious complaint to them. However, Trip.com does not allow us to write a review on the hotel in their platform which is depriving consumer’s right to share their true experiences and feedbacks. They appears to push the blame to the third party planner engaged under Trip.com though the contract and payment were done with Trip.com. Just hope that our review can let others to make their judgement calls when making their trip arrangement with Trio.com. 我们通过 Trip.com 规划师预订行程时，有人向我们推荐了这家酒店。我们到达时发现酒店正在装修。Trip.com 和酒店都没有提前通知我们，我们被安排到不适合家庭入住的房间类型，即复式房间，房间中间有浴缸，另外一个人需要睡在沙发床上。我们最初预订的是一间有两张双人床的房间，所以事先没有通知我们更换房间。酒店工作人员只是说，这是我们唯一可用的选择，而且是“升级”！ 我们预订了含早餐的酒店，但被告知准备早餐的酒店工作人员休假了，不会提供早餐！最糟糕的是，淋浴时热水断断续续，第二天我们从白天的活动回来时，根本没有供水。酒店工作人员在这一切中没有一点道歉。我们决定换一家酒店，因为我们对服务非常失望。我们向 Trip.com 提出严重投诉后，他们为我们安排了另一家酒店。 然而，Trip.com 不允许我们在其平台上对酒店发表评论，这剥夺了消费者分享真实体验和反馈的权利。希望我们的评论能让其他人在预订这家酒店时做出判断。