Trip.com is NIGHTMARE AVOID It has been a nightmare and the WORST customer service of past 20 years. Ignore the fake reviews, wait until there are changes by airlines or you have a request and you would spending hours texting and calling speaking to people who literally resemble AI robots, but a very slow processing one. you’re literally like talking to robots having to repeat every request multiple times. This company is based in Singapore and partly owned by Chinese company. No UK address. so they don’t care if you have complaints or not there is no complaints department anyway. AVOID even if they give you tickets for free. My whole journey felt like I was dealing with a SCAM. No decency. The worst experience by far.