I contacted them to change my flight. They said they would confirm with the airline and call me back. They must have said this over 10 times in a 24 hour period and they have only called me back once. From some of the messages I’ve received from the chat, it’s clear that they have not read or listened to any of my previous communication. I’m still waiting for a solution to my urgent request to change the flight, 24 hours later. With other travel agencies, I have been able to change a flight within 1 hour. It’s very poor and caused a lot of unnecessary stress.