I had high hopes for this travel app, but my experience quickly became frustrating. While the app works well when everything goes as planned, it fails to deliver when problems arise. One of the most significant issues is the app's lack of meaningful customer support. There's no option for web-based communication, and phone support is only available in a limited number of countries. I spent nearly 25 minutes on an international call, only to be stuck with an automated system that didn’t provide any real assistance. When I reached out by email, I was simply told to contact the airline directly for any issues. This response offered no helpful guidance, no solutions, and no support when I needed it the most. As a result, I ended up incurring an additional $600 in costs due to the lack of proper help and advice. If you’re unsure that everything will go smoothly, I would strongly advise against using this app. The absence of reliable customer service makes it a risky option, and the consequences can be expensive.