I was travelling from Seville back to London and I was stopped at the check in desk because apparently Trip.com inputted my details as from Dominican Republic and says that I lived in Canada - all of which is untrue. They also inserted a fictitious email address and handphone number which is not mine in the details. This caused them to interrogate me and check all my proof of documents to support I am who I say I am. The only thing correct in the booking was my name - which meant my passport didn't match to any of the details. This led to a lot of inconvenience and fear that I would be detained for false information or forged identity. Please don't use Trip.com if you want sanity of mind. Just to close off - I was eventually allowed to board the flight having shown them my trip.com booking, credit cards in my name, my UK residency card etc.
3 weeks ago
Trip.com has a
1.2
average rating
from
235
reviews
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